How far in advance should I make the reservation? |
Rental Policies |
The earlier you make reservations, the better your chance at getting the date and items you want for your party. This also gives you enough time to obtain park permits if needed. Of course, fun times can and should be spontaneous, so we will do our best to help you with your last minute requests as well! All reservations require a $50 per item prepayment to confirm the reservation and/or packages for the date requested. Minimum $50.00 prepayment.
How long can I keep the bounce house rental? Rentals are normally priced for 6 hour "day" rentals. Each reservation is given personal attention and we will be as flexible as possible when working with you and your schedule. Feel free to contact us about custom rentals either shorter or longer to suit your needs.
Where can the bounce houses be set up? |
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Our bounce houses can be set up on virtually any level surface such as grass, concrete, asphalt, dirt or sand. The location must be free of rocks, sticks, low hanging wires or branches, and other rough debris. We can even set up indoors providing we have adequate ceiling height. The bouncers need to be set up within 100 feet of a standard 110 volt outlet. If no outlet is available, Party Zone Maui can provide a Portable Generator at an Additional Fee.
How does the delivery work? Delivery includes coming to the specified location, going over the Rental Agreement and Safety Rules with you in person. Once reviewed, we will accept your payment in full. We will then setup your bouncer and do a "walk-around" to go over the jumper's safety points. At the end of your event, we will come back,
pack up the unit and perform a brief survey. Each visit will take approximately 20 - 30 minutes. Note: An adult over 21, MUST be present at time of delivery. What is the payment policy? |
A $50.00 Security Deposit for each unit is required to complete the reservation. Full payment less the deposit is due upon delivery. Party Zone Maui accepts cash and all major credit cards.
What is your cancellation and refund policy? |
CANCELLATION POLICY:
We understand that unplanned issues can come up and you may need to cancel your booking. If that happens, we respectfully ask for scheduled bookings to be cancelled at least 72 hours in advance for a full refund; less non-refundable deposit. Our rental services want to be available for your needs, and the needs of all our customers. When a customer cancels a booking last minute, another customers loses an opportunity to be serviced. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging a non-refundable deposit of $50 during the time of booking inflatables Services: Some services offered require to be paid in full (decorations / concessions). A $50 non-refundable deposit will already be included in your booking for all Jumping castle units. Our cancellation policy applies to all services rendered. Please contact us prior to our 72 hr cancellation policy to cancel your booking. A refund will be processed (less deposit) when cancellation is confirmed by phone contact only. We will honor a re-scheduled date of service to applicable availability. Re-scheduled bookings will void refund process to it's entirety if within our 72 hr cancellation policy. We will work diligently with you to provide accommodations to your changes, and help work out any unfortunate circumstance. Inflatables: During periods of severe weather conditions (for example, rain, high winds, lightning, etc.), Lessor reserves the right to cancel Lessee’s reservation. Prior to delivery of the Equipment, if the weather conditions are acceptable to Lessor to proceed with the event, but marginal in the opinion of Lessee. Lessor will give Lessee the option of keeping Lessee's rental or canceling the event. If Lessee decides to keep the rental for the term of this rental agreement. Lessor will not issue a refund under any circumstances. *A representative from the Lessor will contact the Lessee prior to delivering the Equipment if the weather is questionable in the sole discretion of Lessor. Once the Equipment arrives at the event, the deposit is not refundable under any circumstance. If prior to delivery of the Equipment, either the Lessee or Lessor chooses not to have the Equipment delivered due to imminent inclement weather conditions, the full deposit will be returned or the event rescheduled within Lessor’s ability to reschedule the Equipment. Be mindful that all Deposits are non-refundable, and any remaining balance is due upon arrival. Full refunds will be honored for inflatable rentals due to weather conditions (i.e. rain, high winds, etc.) Re-scheduling will be honored on availability and there are no penalties if there are changes to the unit or date of event as long as they are available. Any cancellation out side of weather conditions will adhere to our 72 hr. cancellation policy. What is the inclement weather policy? |
Cancellation fees never apply when inclement weather (consistently heavy rains, high winds and/or thunderstorms) happen the day of your event prior to delivery and set- up. The customer will, however, be responsible for the entire rental rate regardless of changing weather conditions once the bounce house
has been delivered and set-up. |